Support

We're here to help.

Contact

Questions, bug reports, or feedback about Faria: email [email protected] and we’ll get back to you as soon as we can. In the app, Settings has Report a Bug and Send Feedback too.

Have a Code?

In Faria, open Settings, then Membership, and tap Have a code? to redeem it. The membership page that opens after the tour has the same link. You can also redeem a code in the App Store app: tap your account picture, then Redeem Gift Card or Code.

Membership & Billing

Faria subscriptions are billed through the App Store. You can manage or cancel your subscription anytime in your device’s Settings under your Apple Account’s subscriptions. A new subscription starts with a free week; Faria reminds you two days before it ends. Changed phones or reinstalled? Tap Restore Purchases in Faria’s Settings, under Membership. For refunds, Apple handles all App Store purchases at reportaproblem.apple.com.

Faria Doesn’t Hear Me

Sessions need the microphone and speech recognition. In your iPhone’s Settings, open Apps, then Faria, and check that both are on. Definitions and answers also need an internet connection; a word you ask about offline is saved and looked up once you’re back.

My Reading Alarm Didn’t Ring

Check that Faria is allowed to set alarms and send notifications, in your iPhone’s Settings under Apps, then Faria. Your reading time and days live in Faria’s Settings, beside your daily goal.

My Apps Are Still Blocked

The apps you chose stay closed until today’s reading goal is met. To change which apps are blocked, or turn blocking off, open Faria’s Settings, then Screen Time.

A New iPhone

Sign in on both phones (Settings, then Set Up Cloud Sync, with Sign in with Apple or email) and your books, words, saved lines and reading time follow you.

Privacy & Your Data

For anything about your data, see the Privacy Policy. To delete your account and everything synced with it, open Settings, then Account Settings, then Delete Account, or email us.